Privacy Policy

At NexaVerse Accommodation Services, we are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information that we receive from users of our platform, including our website, mobile site, apps, and related services. We value your trust and are dedicated to safeguarding your personal information.

1. Information We Collect

We collect various types of information in order to provide our services effectively. This includes:

• Personal Information: We collect personal information that identifies you directly, such as your name, email address, phone number, and any other details you provide during registration, property listings, or when communicating with us. This information is crucial for facilitating our services and ensuring effective communication.
• Property Information: As a platform for property owners, we gather details regarding properties you list or inquire about, including property descriptions, locations, rental terms, pricing, availability, photos, and legal disclosures relevant to the rental process. This information helps students and tenants make informed decisions.
• Usage Data: We automatically collect data about how you interact with our website and services. This may include your IP address, browser type, device type, pages visited, time spent on those pages, and the referring website. This data helps us improve our platform and tailor our services to better meet user needs.
• Payment Information: If you choose to make payments through our platform, we collect payment details necessary to process transactions. We do not store your full credit card number or sensitive financial information; instead, we utilize secure third-party payment processors to handle payment transactions.

2. How We Use Your Information

The information we collect may be used for various purposes, including:

• To provide, maintain, and improve our services, ensuring they meet the needs of our users effectively.
• To facilitate communication between property owners and tenants, allowing for smooth interactions and transactions.
• To respond to inquiries, feedback, or customer service requests, ensuring you receive timely assistance.
• To process transactions, manage your account, and provide you with updates regarding your property listings or inquiries.
• To send you newsletters, marketing communications, and promotional materials that may interest you, unless you opt-out of such communications.
• To monitor usage and analyze trends, which helps us improve our platform's functionality and user experience.
• To comply with legal obligations, enforce our terms, and protect our rights and interests.

3. Sharing of Information

We may share your information in the following situations:

• With Property Owners and Tenants: We may share your personal information with property owners and tenants to facilitate communication and transactions on our platform. This sharing is essential for effective property rental processes.
• Service Providers: We work with trusted third-party service providers who assist us in operating our services, such as payment processors, hosting services, or analytics providers. These parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including a court or government agency. This includes cooperating with law enforcement investigations or other legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will ensure that any acquirer uses your information in a manner consistent with this Privacy Policy.
• With Your Consent: We may share your personal information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

NexaVerse uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files that are stored on your device and help us recognize your browser and capture certain information. They allow us to provide you with tailored services and improve user experience.

We may use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences or filling out forms.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, and if they get error messages from web pages. They help us understand user behavior and improve our website's performance.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences. They may be set by us or by third-party providers whose services we have added to our pages.

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, this may limit your ability to use certain features of our site and may affect your overall experience.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We implement various security technologies and procedures to help protect your information, including encryption, firewalls, and secure server infrastructure. Despite these efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security, and you use our platform at your own risk.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• The right to access: You have the right to request copies of your personal information held by us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by NexaVerse. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected by NexaVerse.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the platform after any modifications to the Privacy Policy constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: accommodation@nexaverse.com.au